Web & eCommerce
Automation & software
Bookings & scheduling
Sales & operations
Most hospitality businesses run bookings across a phone, a notebook and three platforms that each take a commission. We build the system that replaces all of it and keeps the customer relationship with you.
We reply the same working day. No obligation.
Phone, social messages, email, a booking platform and people walking in. Someone has to reconcile all of it into one diary, by hand.
A double booking on a Saturday evening costs the table, the review and the returning customer.
Platforms bring the booking and take a cut, and the guest data stays with them. You cannot market to people who have already chosen you once.
The booking exists in a system nobody on the floor is watching. Preparation starts when the guest arrives instead of before.
Web, phone and walk-ins land in the same place, with no reconciliation.
Card, Apple Pay and Google Pay, with deposits that cut no-shows sharply.
Bookings and orders reach the kitchen screen or the front desk instantly.
No commission on repeat bookings and no platform holding your customer list.
Not a calendar with a form on top. An operational system that the whole venue works from.
Table bookings with turn times, area capacity, deposits on peak slots and a live floor view.
Room availability, rate rules, deposits and confirmations, with optional channel manager integration.
Courts, lanes or pitches booked by the hour, with recurring bookings, memberships and prepayment.
Enquiry to quote to deposit to confirmed booking, with the whole thread in one place.
One system across several locations, with shared guest records and per-venue rules.
Guests order and pay on their phone, and the order reaches the kitchen screen instantly.
How bookings arrive, who handles them, what breaks on a busy evening. Rules written from observation, not from assumption.
Capacity, turn times, deposit policy and exceptions, with estimated hours per module.
The booking flow and the floor view, before development. Your team tries them and we adjust.
Bookings, payments, notifications and connections to your POS or channel manager, tested end to end.
We stay close through the first busy period, when the real edge cases show up.
A booking system is judged at the worst moment: full house, three simultaneous requests and a member of staff who has thirty seconds. Everything we build is shaped by that constraint.
Every venue has rules that no generic platform models properly: the corner table that seats six but only before eight, the courts that book in ninety-minute blocks except at weekends, the rooms that need a two-night minimum in season. We build the rules you actually operate by, rather than asking you to work around someone else's.
At Maramureș Padel Club we built the full ordering and payment system: guests order from the table, pay on their phone with Apple Pay or Google Pay, and the order lands instantly on the kitchen screen. No paper, no manual entry.
Worth knowing: if you take fewer than a handful of bookings a day, a subscription platform is cheaper and we will tell you so. This makes sense when volume, rules or commission costs justify owning the system.
A QR code at the table, the menu on the guest's phone, payment with Apple Pay or Google Pay, and the order on the kitchen screen within seconds.
Suited to high-turnover venues and to anywhere staff time at the table is the bottleneck.
Subscriptions, prepaid packs of sessions and recurring bookings, with automatic renewal and usage tracking.
Suited to sports venues, studios and anywhere guests come back weekly.
Shared guest records with per-venue rules, capacity and reporting, plus a group-level view.
Suited to groups where a guest at one location should be recognised at another.
| Booking platform | Generic plugin | Custom system | |
|---|---|---|---|
| Your specific rules | partly | rarely | exactly |
| Commission per booking | yes | no | no |
| Guest data | stays with the platform | yours | yours |
| POS and kitchen integration | limited | rarely | full |
| Initial cost | none | low | high |
| Cost at volume | grows with bookings | fixed | fixed |
Our rule: Platforms are a reasonable place to start and a poor place to stay. Once commission on your own repeat customers exceeds what a system would cost to build, owning it stops being a preference and becomes arithmetic.
Booking software is not judged by its features. It is judged by whether the team still uses it when the venue is full and everything is going wrong at once.
A concrete example: at Maramureș Padel Club the order reaches the kitchen screen the moment the guest pays, removing the walk to the till and the handwritten ticket entirely.
Operational systems delivered and used during live service.
We work on an hourly rate: €50 per hour, excluding VAT. The price comes from the number of estimated hours rather than from a fixed package. You receive a proposal in which each module carries its estimated hours and cost, so you can decide what goes into phase one.
No. This is a system built around how your organisation already works. We start from your workflow, your rules and your existing software, then build what fits. That is why it costs more than a subscription tool — and why people actually use it.
A restaurant or sports venue system takes 8–12 weeks. Hotels and multi-venue groups take 10–16 weeks. We deliver in modules, so online booking can go live before the reporting and membership layers are finished.
That is usually the point. The system handles direct bookings from your own site, your phone line and your social channels, with no commission and with the guest data staying yours. Many venues keep a platform for discovery and move repeat customers to direct booking.
Materially, yes, particularly on peak slots and larger parties. We make the policy configurable — you can require a deposit only on Friday and Saturday evenings, or only above a certain party size — so you are not adding friction where you do not need it.
If your POS exposes an API, yes. We connect bookings, orders and payments so the floor team works in one place. Where an API is not available, we look at the alternatives with you before estimating anything.
We design for it. The floor view keeps showing the last known state, bookings queue locally where the device allows it, and the system reconciles when the connection returns. We also agree a paper fallback with your team at handover.
Yes. One system with per-venue rules, capacity and reporting, plus shared guest records so someone who books at one location is recognised at another.
You do. Code, database, guest records and integrations. You can move it to different hosting or to a different developer at any time.
Five steps, under two minutes. The more context you give us, the closer the estimate will be to reality.
ProjectStep 1 din 5
You can pick more than one.
You do not need a specification. Describe a busy service, where bookings come from and what goes wrong. We reply with what we would build, in what order and with the estimated hours.
Get an estimateOr email us directly: contact@divasweb.ro+40 755 336 514
